Choose your organization, open the sidebar, and use the ticket list or map bubbles to inspect active tickets.

Use Ticket Hub to sync external tickets, search and filter results, assign work, and review ticket details. The sync button can be pressed again after a run completes; it only blocks while another sync is already in progress.

Ticket statuses are determined when tickets are loaded/refreshed. The polygon color matches the status badge in the ticket list.

• Ready is green. The ticket is not expired, all known operator requirements are satisfied, and any required ticket-area photos are complete or overridden.
• Not Ready is red. At least one operator response is still not ready. Operator overrides to Ready are treated as Ready.
• Expiring Soon is red. The ticket is not expired but its expiration calendar date is within the next 5 days. Not Ready takes priority over Expiring Soon.
• Action Required is yellow. The app is waiting for known operator responses, an operator response requires follow-up, or the 2-photo requirement for the current ticket revision is not met.
• Expired is gray. The ticket expiration date has passed.

When multiple rules apply, the app uses this order of precedence: Expired, Not Ready, Expiring Soon, Action Required, then Ready.

Important: Ayo is designed to help crews understand locate requests more clearly, but it does not decide whether a crew is ready to dig. The field crew is ultimately responsible for reviewing the ticket, site conditions, utility responses, and applicable procedures before digging.

Click a ticket polygon or 811 bubble to select it, highlight it on the map, and open its detail panel. At closer zoom levels, ticket boundaries appear when available.

Enhanced organizations can use Time Warp to load aerial imagery for the current view. Use Refresh to search the visible area, then zoom in to render available aerial layers.

If data looks stale, refresh the Ticket Hub or reload tickets for the current organization. If aerial imagery is not visible, confirm the map is zoomed in far enough and that imagery exists for the selected date range.